This policy relates to YTK & Co’s collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
Collection of personal information
YTK & Co. collects personal information from clients, customers, employees, contractors and other individuals necessary for business purposes.
The main types of personal information YTK & Co collects are information relating to the contact details and organizational roles of our clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles. In the course of providing professional services to our clients, we may collect more detailed personal information (for instance financial details if we are engaged to perform financial services).
We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.
Use of personal information
The main purposes in collecting personal information about individuals are:
• to provide our services;
• to respond to an individual’s request;
• to maintain contact with clients;
• to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding;
• for general management and reporting purposes, such as invoicing and account management;
• for recruitment purposes;
• for purposes related to the employment of our personnel and providing internal services to our staff; and
• all other purposes related to our business.
• We may use personal information about individuals to market our services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information from us by email. Please allow 28 days for your request to be processed.
We do not sell or trade personal information to third parties, or allow such third parties to use that personal information.
YTK & Co. uses a range of service providers to help us maximize the quality and efficiency of our services. This means that individuals and organizations outside of YTK & Co. will sometimes have access to personal information held by YTK & Co and may collect or use it from or on behalf of YTK & Co. This may include, but is not limited to, independent contractors and consultants, travel service providers, mail houses, off-site security storage providers, website hosts, electronic database managers, or event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorized purposes.
If YTK & Co's staff obtain products or services offered by a third party pursuant to an agreement or arrangement between that third party and YTK & Co., such as a credit card provider, we may provide your personal information to that third party, including information that relates to your use of such services.
Security of Personal Information
YTK & Co will endeavor to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by YTK & Co.
YTK & Co aims to achieve industry best practice in the security of personal information which it holds. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.
Corrections and Concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will resolve those concerns.
If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).
Effect of Policy